7 Steps to Trust Building and Client Evaluation – The Art of Listening

Posted on May 13, 2008.

Assessing the integrative health needs of the person over the phone the art of listening.

Making harmonious choices to help support someone grows physically, mentally and emotionally began in a simple way. The best experience of my life came the day I was privileged to have my first homeopathic interview. I felt like I was being listened to at all levels of my being for the first time in my life. I never realized how important truly being listening to from the heart really is. This consultation changed my life. I always knew that my life would be spent helping others to help themselves in a natural holistic manner. I’ve been perfecting listening skills ever since. There is an art and a science to learning to listen to another human under stress. It doesn’t matter the age of the person seeking your coaching or counseling the steps are the same. Listening is a skill that takes time, modeling and sensitivity.

1. The art of listening is development of a calm sensitivity to the person without emotionally identifying with them. Developing any skill takes time and practice, Caution: If the person needing your help has a problem that is similar to an issue from your own emotional history you must be vigilant. If you find yourself getting emotionally involved on any level, you need to do something to regain perspective. Like taking a drink, excusing yourself and leaving the room for a bit and doing some deep breathing. You can then resume the session with an objective perspective.

2. Listen to them. Is this a medical emergency and the person needs to go to ER or the situation the person is in dangerous to them or others?

3. If not a medical emergency, being straight forward and to the point is important. Ask little and listen to the person’s story. The thoroughness of the history depends on the urgency of the situation.

4. Do they have a history of wanting everything done for them, take pills, no diet changes blaming and being codependent, attitude.

5. Asking questions. You can ask an open-ended question that allows them to open up and feel comfortable with you. When the information slows Ask a good leading questions. Repeat what you hear then find out frequency of the problem, how other parts of the body systems are doing. Any surgeries for what, any medications, allergies, traumas like broken bones, accidents, early childhood history and family relationships.

6. Some times what the person doesn’t say is more important than what they relate to you. Listening to the change in tone , speed and hesitancy. Is this an old issue or involved with other health and emotional crises.

7. Patient expectations -honesty-quick fix Assessment leads to determining options for this individual. Options may be determined by priorities of client-trust levels, money, time and commitment to getting involved and helping themselves.

Assessing the integrative health needs of the person over the phone the art of listening. For more information on developing compassionate and trusting client relations and ways to be calm while your treading through life

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Learning to listen

Learning to Listen – Music to My Ears  Listening
Secrets to Healthy Client/Personal Relationships

There is an art and a science to listening to another human or animal. It doesn’t matter the age of the person whom you’re communicating, coaching or counseling with. Using this skill will improve your self-confidence, inspire your interpersonal relationships and assist clients and businesses to treat each other in a peaceful, loving, respectful manner. Every person wants to truly be listened to.

My first experience of being listened to changed my life. I never anticipated that an initial health interview could set the stage for my career of helping others. I felt, as I shared my challenges with this doctor, that I was listened to on all levels of my being and was heard for the first time in my life. Since the summer of 1979 I’ve been perfecting listening skills.

Learning to Listen

Secret 1. Practice the art of calmness and sensitiveness to all energies. Before working with another person meditate in the morning, and before a session do a few deep-breathing exercises to bring your energy peacefully within yourself. If you have seen someone else before this person, clear all thoughts of their problems or crises from your mind.

Secret 2. When the next person calls or comes through your door, greet the person either at the door with a firm handshake and make eye contact, or if this is a phone consultation always speak with a low, calm, confident voice.

Secret 3. Thank them for coming or calling and ask how you can be of assistance. Assess if this is a medical emergency.  If it is, then send them there immediately. Some people think they would like to avoid the medical bills by coming to you, but this is foolish both for the client and the practitioner. Assure them that after they see the doctor, you would like them to report the findings to you. Be straight forward, clear about your limits and to the point.

Secret 4. If this is not a medical emergency, ask them to tell you their story.  Listen with your heart focused, respectful and loving. Show them by your presence that no one is more important in this moment than this person. Take notes.

Secret 5. Let them talk, only asking questions for clarification when the conversation lags. Don’t interrupt a person’s train of emotional memories and thoughts. This causes them to lose some of their intensity and you lose time and details important to determining the best avenue of care

Secret 6. Recap what you understand the health challenges to be. Go over your notes and impressions before speaking with them. Clarify the situation until both of you are comfortable and clear about how to proceed before suggesting a protocol to the client.

Secret 7. Explain your services, how they may help and where they are comfortable in beginning. Lay out a plan, the costs and method of payment, and time of the next session or consultation. Part of listening is observing and sensing the comfort zone of the person. If the person cannot decide, let them go home and think about it and call you. Set a time for this call to keep the communication clear between you both. People caring enough to listen with their heart builds relationships.

Next article: Finding the comfort zone.

Remember, building trusting relationships is a hallmark of effective listening.